4
TROUBLESHOOTING
Operation
Bluetooth
PROBLEM POSSIBLE CAUSES SOLUTIONS
The CoolVox™ sound
system will not operate
There is no sound
coming from the
CoolVox sound system,
and status LED is not lit.
Power cord not plugged into
wall outlet
Check electrical supply. Plug the power cord’s 2-pronged plug into
a wall outlet. The Status LED (A) will glow amber if power is
present.
Switch controlling wall outlet is
turned off
Move wall outlet switch to ON position
Fuse blown or circuit breaker tripped Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Mobile Device is not Bluetooth paired Pair the BlueTooth source. See “Set Up and Operation.” The
CoolVox™ sound system is available for pairing when the Status
LED (A) flashes blue. Pairing is accomplished when the Status LED
glows constant blue.
Mobile Device is not sending audio Consult User’s Manual for phone or tablet
Interference with radio
and/or television
reception
Determine whether or not CoolVox™
sound system is causing the
interference by turning it off and then
back on. If the interference stops and
then resumes, try to correct the
interference by one or more of these
measures.
■ Reorient or relocate receiving antenna.
■ Increase the separation between the CoolVox™ sound system
and the receiver
■ Connect the CoolVox™ sound system into an outlet on a
circuit different from that to which the receiver is connected.
■ Consult the dealer or an experienced radio/TV technician for
assistance.
PROBLEM POSSIBLE CAUSES SOLUTIONS
Bluetooth Not Paired
Mobile device does not
list CoolVox™ sound
system as a Bluetooth
music source.
There is no power to CoolVox™ sound
system.
Check electrical supply. Plug the power cord’s 2-pronged plug into
a wall outlet. The Status LED (A) will glow (amber or blue) if power
is present.
Mobile device is not Bluetooth
compatible
Obtain audio source material from a Bluetooth compatible device
Mobile device’s Bluetooth feature is
not enabled
Enable Bluetooth feature using menus on mobile device.
NOTE: Many mobile devices ship with the Bluetooth feature
disabled to improve battery life.
CoolVox™ sound system is currently
paired with another (muted) Bluetooth
music source. This is indicated by the
Status LED (A) glowing constant blue.
Cancel any existing pairing by initiating a re-pairing session. Press
and hold the CoolVox sound system Power/Pair button (B) for
3 seconds. The Status LED (A) will change from constant blue
(paired) to flashing blue (unpaired and available to be paired).
While Status LED flashes blue, CoolVox™ sound system is
available for pairing with new mobile device. When new pairing is
accomplished, the Status LED returns to constant blue.
NOTE: The Status LED (A) glows amber when the CoolVox™
sound system is in standby mode.
Bluetooth pairing is
intermittent; audio
“cuts out” sporadically
Mobile device too far away, or signal is
blocked
Move mobile device closer to CoolVox™ sound system.
Line-of-sight pairing range is at least 30 ft (9 m) without walls or
windows.
Mobile device instructs
me to enter a Bluetooth
passcode
Enter passcode 0000 on mobile device if requested. The
CoolVox™ sound system Status LED (A) will flash blue when
re-pairing can be attempted.
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