Whirlpool ADVANTECH CL-8 User Manual

ADVANTECH™ Commercial Laundry Products Software User’s Manual SOFTWARE MANUAL PART 8524743A CL-8

1 ADVANTECH™ Overview

Glossary 91 Installation Directory – Location on PC where Management Software resides. The default installation directory is C:\Program Files\Advan

Glossary 92 NOTES:

93 Index

Index 94 A Audits Uploading ... 55 Viewing... 55 B Backups ...

95 Quick Reference

Quick Reference 96 ADVANTECH™ System Quick Reference Sheet Cut out this quick reference sheet and give to your service persons to take with them w

Quick Reference 97 ADVANTECH™ System Quick Reference Sheet Cut out this quick reference sheet and give to your service persons to take with them w

Quick Reference 98 — U.S.A. — One-stop number for commercial laundry support: 1-800-no-belts (1-800-662-3587) INTERNET SUPPORT FIND AUTHORIZED CO

Support and Contact Information 99 Archway Part No. CWLL086A Whirlpool Part No. 8524743A

Overview 2 ADVANTECH™ Commercial Laundry Products Whirlpool® ADVANTECH™ commercial laundry products allows the use of a Palm™ handheld device, also

Overview 3 Commands for the Management Software, installed on the PC, can be entered by using either the keyboard or the mouse. Commands for the

Overview 4 Set Up Instructions(Templates)752SMART CARDS 110Brand xSoftware6ADVANTECH™Software8Data Export94Audit and Service data3HotSync®Brand xSoft

5 ADVANTECH™ PC System and Handheld Requirements

System Requirements 6 Minimum PC System Requirements • Pentium® 233 MHz MMX® processor • CD-ROM drive • 32 MB of RAM • Dedicated minimum of 2.

7 ADVANTECH™ Management Software Installation

ADVANTECH™ Management Software Installation 8 Installing ADVANTECH™ Management Software The Management Software is used to interpret audit data colle

ADVANTECH™ Management Software Installation 9 9. Click on Next again to begin the software installation. Several windows will flash on the screen. No

ADVANTECH™ Management Software Installation 10 Installing ADVANTECH™ Management Software (continued) Important: Before proceeding to install the Ha

Copyrights and Liability Limitations All product names and services identified throughout this book are trademarks or registered trademarks of th

ADVANTECH™ Management Software Installation 11 Hints: Depending on your PC setup: • The Explorer window may look slightly differ

ADVANTECH™ Management Software Installation 12 NOTES:

13 ADVANTECH™ Handheld Software Installation

ADVANTECH™ Handheld Software Installation 14 Installing ADVANTECH™ Handheld Software ADVANTECH™ Handheld Software is downloaded from the PC to the

ADVANTECH™ Handheld Software Installation 15 Note: If you’re not ready to enter the location information at this time, click on the Close button.

ADVANTECH™ Handheld Software Installation 16 9. The ADVANTECH™ Palm Application Installer dialog box appears. Verify the User Name is correct then

ADVANTECH™ Handheld Software Installation 17 11. If the Users dialog box appears, prompting you to select a user, then select the appropriate user

ADVANTECH™ Handheld Software Installation 18 NOTES:

19 ADVANTECH™ Management Software Setup

ADVANTECH™ Management Software Setup 20 Management Software Overview Once you have completed the installation of the Management and Handheld Softwar

THE ADVANTECH™ PRODUCT LINE CEE2760KQ CGE2761KQ CEE2790KQ CGE2791KQ CSP2770/2771KQ CAE2762KQ

ADVANTECH™ Management Software Setup 21 The Management Software screen allows you to execute commands by using either the menus, located in the uppe

ADVANTECH™ Management Software Setup 22 Locations Locations store address information for your machines. Setup, audit, exception, and service data a

ADVANTECH™ Management Software Setup 23 Editing Location Information 1. Verify that the correct location appears in the Location: drop-down list lo

ADVANTECH™ Management Software Setup 24 Passwords Passwords protect your data from unauthorized user access. The first time you launch the Managemen

ADVANTECH™ Management Software Setup 25 Setting the Access Control Password The Access Control Password is used in conjunction with the Owner ID to

ADVANTECH™ Management Software Setup 26 Setting Service Person IDs and Passwords Service Person IDs control access to the Handheld Software, located

ADVANTECH™ Management Software Setup 27 Setting Service Person IDs (continued) 6. Repeat steps 1-5 to create additional Service Person IDs. 7. Clic

ADVANTECH™ Management Software Setup 28 Machine Templates Machine Templates are created and managed within the Management Software. Template informa

ADVANTECH™ Management Software Setup 29 The following options can be set for either a New Washer or New Dryer Template (defaults are listed below the

ADVANTECH™ Management Software Setup 30 New Washer Template options, defaults are listed below the option: Option Description Estimated Fill Time

Literature Cross Reference Archway (Form) Number Whirlpool Part Number Description Contains Ordering And Viewing Information CWXL043B 8524744B

ADVANTECH™ Management Software Setup 31 Editing an Existing Template 1. Click the appropriate Existing Washer Template or Existing Dryer Template t

ADVANTECH™ Management Software Setup 32 Special Prices Overview The New Washer and New Dryer Templates enable you to create up to three special vend

ADVANTECH™ Management Software Setup 33 4. The following window appears. The special price will remain in the software’s memory until the template

ADVANTECH™ Management Software Setup 34 Special Price Examples Special Price set to reflect an under-utiliz

35 HotSync® Process Between the Management Software and the Palm™ Handheld

ADVANTECH™ Management Software HotSync 36 Downloading Machine Setup Data to the Palm™ Handheld via a HotSync® Once you have setup your passwords, l

37 Data Exchange Between the Palm™ Handheld and ADVANTECH™ Commercial Laundry Products

Data exchange between PDA & Machine 38 Overview Once you have completed the initial setup of the Management and Handheld Software, and have down

Data exchange between PDA & Machine 39 7. Tap on Continue. 8. The Select a location: window appears. Select the appropriate location, then tap

Data exchange between PDA & Machine 40 Initializing Machines Initialization prepares a machine for use with the Management Software. Before a ma

Table of Contents

Data exchange between PDA & Machine 41 Aim the handheld much like you would aim a TV remote control. Be sure to locate the infrared port on the

Data exchange between PDA & Machine 42 To initialize a machine: 1. Aim the PDA at the machine’s infrared receiver. 2. Tap on Initialize, locat

Data exchange between PDA & Machine 43 Hint: An easy way to keep track of machine names is to begin with the first machine to your left as yo

Data exchange between PDA & Machine 44 Using the Send Setup Command (continued) 4. When the operation is complete, tap on Back to return to the

Data exchange between PDA & Machine 45 Using the Utilities Command The Utilities command, located on the Select a command screen, displays op

Data exchange between PDA & Machine 46 • Get setup - Allows the service person to “clone” a machine. For example, if a control board needed to

47 Audits

Audits 48 Overview After audit data has been uploaded from the machines to the Palm™ handheld, it can be downloaded back to the PC and analyzed using

Audits Audits 49 Important: For coin-operated machines it is imperative that coins are collected every time an audit is taken. Audits record how m

Audits 50 3. Double-clicn the audit grid to view details about a particular audit. The View Audit Details tab appears.

I Table of Contents ADVANTECH™ OVERVIEW 1 ADVANTECH™ Commerc

Audits Audits 51 Viewing Histograms Histograms show hourly cycle counts for a selected machine, which may be helpful in determining peak usage. Th

Audits 52 Creating a Manual Audit Occasionally you may need to add audit information manually in the Management Software. For example, if your PDA st

Audits Audits 53 Audit Problems If audit problems are present on the View Audit Details tab, they will appear

Audits 54 Once a machine template has been created, the information has been downloaded to the PDA via the HotSync® process, and audits have been t

55 Exceptions

Exceptions 56 Overview Exceptions keep track of audit information such as when a free vend was given, or when the A/C power was lost. This data can b

Exceptions 57 Creating a Manual Exception 1. Select the Specific Machine option, and choose a machine name from the drop-down list. 2. Check the

Exceptions 58 Deleting an Exception 1. Select an exception by single-clicking on the appropriate exception on the grid. 2. Click on Delete Excepti

59 Service Data

Service Data 60 Overview Service Data is a record of when services, such as coin collections, were performed. Like Exceptions, Service Data is colle

II DATA EXCHANGE BETWEEN THE PALM™ HANDHELD AND ADVANTECH™ COMMERCIAL LAUNDRY PRODUCTS

Service Data 61 Entering Service Data Manually Occasionally you may need to add service data information manually in the Management Software. For ex

Service Data 62 Deleting Service Data 1. Select service data to be deleted by single-clicking on the appropriate service data on the grid. 2. Cli

63 Reports

Reports 64 Overview The Management Software provides an extensive selection of reporting options to help you track your machine setup and service dat

Reports 65 The following table describes the types of reports that can be created. See Appendix for a complete listing of report types. Option Desc

Reports 66 Exporting Reports Previewed reports can be exported to a separate file for use within a third-party software program. It is assumed that i

Reports 67 Printing Reports Before printing a Report, verify the correct location is selected from the Location: drop-down list. 1. Click on Repo

Reports 68 NOTES:

69 Updating Control Board Firmware

Firmware Update 70 Firmware Update Downloading Firmware to PDA 1. Whirlpool Corp makes critical updates to embedded control progra

III APPENDIX 75 Passwords and IDs .

Firmware Update 71 12. Select Process ISP. 13. Then select Yes. 14. Check the box: Include ISP File 15. Press the Hot Sync button on the crad

Firmware Update 72 4. On the PDA, open the ADVANTECH™ application by tapping on the icon shown. 5. Choose Select Location, and then pick the appro

Firmware Update 73 NOTES:

Firmware Update 74 NOTES:

75 Appendix

Appendix 76 Passwords and IDs The following table outlines the Passwords and IDs required when using the Management and Handheld Software. Password/

Appendix 77 Backing Up the Management Software Periodically you should backup your Management Software to protect your data from accidental loss in

Appendix 78 Reinstall Procedures If the Management Software ever becomes corrupted, or if the Owner or Management Password is lost, the Management So

Appendix 79 Now you can reinstall the Management software. Do this by following the installation instructions on page 9 of this manual. Note: Thi

Appendix 80 Possible Exceptions Exception Cause AC power off Unplugged or AC failed AC power on Plugged in or AC turned on Audit table lost N/A C

Appendix 81 Report Types Below are examples of reports that can be generated from each of the four categories of reports in the Management Software.

Appendix 82 Category: Exception Reports • Comprehensive Exception List • Exceptions per Machine Category: Audit Reports • Last Audit per Machin

Appendix 83 Category: Service Data Reports • Service Data per Machine • Service Data per Location

Appendix 84 Exporting Reports Reports can be exported to the following file formats: • Character-separated values • Comma-separated values (CSV) •

Appendix 85 NOTES

Appendix 86 NOTES

87 Troubleshooting Information

Troubleshooting 88 If you experience problems with the software, consult this list for troubleshooting tips. Problem Solution • Check position (an

89 Glossary

Glossary 90 Access Control Password – Password used in conjunction with the Owner ID to protect laundry machines from unauthorized PDA access. Aux