Whirlpool WTW7500GW Use and Care Manual download pdf (Page 17)

Troubleshooting

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Washer not draining/

spinning; loads are

still wet (cont.)

Load off balanced. See “Vibration or Off-Balance” in the “Troubleshooting” section

for more information.

Check plumbing for correct drain

hose installation. Drain hose

extends into standpipe farther

than 4.5" (114 mm).

Check drain hose for proper installation. Use drain hose

form and securely attach to drainpipe or tub. Do not tape

over drain opening. Lower drain hose if the end is higher than

96" (2.4 m) above the ﬂoor. Remove any clogs from drain hose.

Not using HE detergent or using too

much HE detergent.

Suds from regular detergent or using too much detergent can

slow or stop draining or spinning. Use only HE detergent. Always

measure and follow detergent directions for your load. To remove

extra suds, select RINSE & SPIN. Do not add detergent.

Incorrect or wrong wash

or rinse temperatures

Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.

Both hoses must be attached to both washer and faucet, and

have both hot and cold water ﬂowing to inlet valve.

Check that inlet valve screens are not clogged.

Remove any kinks in hoses.

Energy-saving controlled wash

temperatures.

ENERGY STAR

qualiﬁed washers use cooler wash and rinse

water temperatures than traditional top-loading washers.

This includes cooler hot and warm washes.

Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.

Both hoses must be attached and have water ﬂowing to the

inlet valve.

Both hot and cold water faucets must be on.

Inlet valve screens on the washer may be clogged.

Remove any kinks in the inlet hose.

Not using HE detergent or using too

much HE detergent.

The suds from regular detergent can cause the washer to

operate incorrectly.

Use only HE detergent. Be sure to measure correctly.

Always measure detergent and follow detergent directions based

on load size and soil level.

Washer may be tightly packed. The washer is less efﬁcient at rinsing when load is tightly

packed.

Load items in loose heaps evenly around the washplate.

Use cycle designed for the fabrics being washed.

Add only one or two additional items after the washer has

started.

Sand, pet hair, lint, etc.

on load after washing

Heavy sand, pet hair, lint, and

detergent or bleach residues may

require additional rinsing.

Add an Extra Rinse to the selected cycle.

Load is tangling Washer not loaded as recommended. Load items in loose heaps evenly around the washplate.

Reduce tangling by mixing types of load items. Use the

recommended cycle for the type of items being washed.

Wash action and/or spin speed too

fast for load.

Select a cycle with a slower wash action and slower spin speed.

Note that items will be wetter than when using a higher speed spin.

Not cleaning or

removing stains

Wash load not completely

covered in water.

Washer senses load size and adds correct amount of water.

This is normal and necessary for clothes to move.

Added more water to washer. Do not add more water to washer. Adding water lifts the items

off the washplate, resulting in less effective cleaning.

Washer not loaded as recommended. Load items in loose heaps evenly around the washplate.

Add only one or two additional items after the washer has

started.

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

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Whirlpool WTW7500GW Use and Care Manual Page 17

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