Whirlpool WTW7500GW Use and Care Manual download pdf (Page 19)

Troubleshooting

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Incorrect dispenser

operation

Clogged dispensers or laundry

products dispensing too soon.

Do not overﬁll dispenser. Overﬁlling causes immediate dispensing.

Load dispensers before starting a cycle.

It is normal for small amounts of water to be remain in dispenser

at the end of the cycle.

Fabric softener thickens as it gets older. If there becomes an

increase of fabric softener in the dispenser after a cycle, then

check the age of the fabric softener and replace if needed.

Homes with low water pressure may result in residual powder

in the dispenser. To avoid, select a warmer wash temperature

if possible, depending on your load.

Liquid chlorine bleach not used in

dispenser.

Use only liquid chlorine bleach in the bleach dispenser.

Powdered detergent

not dissolving completely

in load

Using too much HE detergent. Follow the manufacturer’s instructions to determine the amount

of detergent to use.

Water temperature is very cold. Select a warmer wash temperature.

Try adding the detergent to the basket prior to adding laundry,

rather than using the detergent dispenser.

Single-dose laundry

packet not dissolving

Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding

clothes. Follow the manufacturer’s instructions to avoid damage

to your items.

Error Code Appears in Display

F#E# code (F-type error

code) appears in display

System error code. Touch the POWER button to clear the code and exit cycle.

Then touch the POWER button, select cycle, and touch and hold

the START/PAUSE button to start washer. If code appears again,

call for service.

F8E1 or LF (too long to

ﬁll) appears in display

Washer taking too long to ﬁll. Drain

extends more than 4.5" (114 mm) into

standpipe.

Check plumbing for correct drain hose installation. Use drain

hose form and attach securely to drainpipe or tub. Do not tape

over drain opening. See Installation Instructions.

Make sure water supply line is turned on.

F9E1, drn, dr (drain

pump system problem –

long drain) appears in

display

Washer taking too long to drain

water. Drain extends more than

4.5" (114 mm) into standpipe.

Check plumbing for correct drain hose installation. Use drain

hose form and attach securely to drainpipe or tub. Do not tape

over drain opening.

Lower drain hose if the end is higher than 96" (2.4 m) above

the ﬂoor. Remove any clogs from drain hose. See Installation

Instructions.

F8E6 (Lid opened)

appears in display

Washer lid left open. Close the lid and touch the POWER button to clear the display.

If the lid is left open for more than 10 minutes, the cycle will reset

and water in the washer will drain.

F1E1 ACU (Appliance

control fault)

Internal ACU failure. Call for service.

F2E3 UI/ACU mismatch Wrong ACU or UI has been installed. Call for service.

F3E1 Water level sensing

failure

Pressure sensor on ACU failure. Call for service.

F5E2 Lid lock will not

lock or lid lock failure

An item in the load may be keeping

the lid from locking.

Check for items directly under the lid.

F5E3 Lid cannot unlock Objects on washer lid keep it from

unlocking.

Remove objects, such as baskets of laundry, from top of washer.

F6E2 or F6E3

Communication Error:

UI cannot communicate

ACU or UI synchronization error. Remove power from the washer. Let washer sit for 5 minutes for

the washer to completely power down. Apply power to washer

and check for error codes. If the error code persists call for

service.

“Ofb” (Off Balance) Load not balanced or evenly

distributed around the basket.

Cycle is paused as indicated by the ﬂashing Start/Pause

indicator. Open the lid, redistribute the load, and close the lid.

Touch and hold the START/PAUSE button to resume.

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

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Whirlpool WTW7500GW Use and Care Manual Page 19

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