Requesting
Assistance or
Service
Before calling for assistance or service, please check
“Troubleshooting” on pages 9-10. It may save you the
cost of a service call. If you still need help, follow the
instructions below.
1. If you need assistance* . . .
Call the Consumer Assistance Center telephone
number. Dial toll-free from anywhere in the U.S.A.:
1-800-253-l 301
and talk with one of our trained consultants. The con-
sultant can instruct you in how to obtain satisfactory
operation from your appliance or, if service is necessary,
recommend a qualified service company in your area.
If you prefer, write to:
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in your
correspondence.
2. If you need service* . . .
We have a nationwide network of authorized service
companies. Our service technicians are trained to fulfill the
product warranty and provide after-warranty service,
anywhere in the United States. To locate an authorized
service company in your area, call our Consumer
Assistance Center telephone number (see Step 1) or look
in your telephone directory Yellow Pages.
3. If you need replacement parts* . . .
To locate replacement parts in your area, refer to Step 2 or
call the Consumer Assistance Center number in Step 1.
4. If you are not satisfied with how the
problem was solved* . . .
l
Contact the Major Appliance Consumer Action
Program (MACAP). MACAP is a group of independent
consumer experts that voices consumer views at the
highest levels of the major appliance industry.
l
Contact MACAP only when the Consumer Assistance
Center and authorized service company have failed to
resolve your problem. Please write to:
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
l
MACAP will in turn inform us of your action.
l
When asking for help or service:
and the purchase date. (See page 2.) This information
will help us respond properly to your request.
Ordering accessories
You can order the following accessories for your air
conditioner from your local authorized dealer or by calling
l-800-253-1301
from anywhere in the U.S.A. You will hear
a recording. Follow the instructions to place an order.
Replacement air filters
A good, clean air filter is important for best cooling with
least energy consumption. Your air filter should be cleaned
regularly. See page 6 for cleaning instructions. We sug-
gest you replace your air filter once a year.
Installation kits
A standard installation kit is included with your air condi-
tioner. These special installation kits are available:
l
Outside Sill Bracket Kit
l
Wide-Window Kit
Heavy-duty cover
If you decide to leave your air conditioner installed during
the winter, a heavy-duty cover will help protect your air
conditioner and reduce drafts. The cover protects against
cold drafts through the unit’s air passages and protects the
cabinet from snow, rain, sleet, rust, and dust.
For a heavy-duty cover, sized to fit your air conditioner,
order part # 484069.
11
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