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Whirlpool RF364PSB Specifications Page 30

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If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers, and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
The oven will
not operate
The surface
units will not
operate
Control knob(s)
will not turn
The Self-
Cleaning cycle
will not operate
POSSIBLE CAUSE
The power cord is not
, plugged into a live circuit with
proper voltage.
A household fuse has blown
or a circuit breaker has
tripped.
The electronic control has not
been set correctly.
A household fuse has blown
or a circuit breaker has
tripped.
The control knobs are not
being set correctly.
You are not pushing in before
turning.
You did not push the Start/
Enter pad.
The Lock Lever is not in the
Clean positior+all the way to
the right.
I
SOLUTION
Plug the power cord into a live circuit
with proper voltage. (See Installation
Instructions.)
Replace household fuse or reset
circuit breaker.
Refer to pages 11-16 for setting the
electronic control.
Replace household fuse or reset
circuit breaker.
Push control knobs in before turning
to a setting.
Push control knob(s) in before turning
to a setting.
Push the Start/Enter pad.
Move Lock Lever all the way to the
right.
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