If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
POSSIBLE CAUSE
SOLUTION
The unit is not wired into a live
Wire the unit into a live circuit with
circuit with proper voltage.
proper voltage. (See Installation
Instructions.)
A household fuse has blown
or a circuit breaker has
tripped.
Replace household fuse or reset
circuit breaker.
The surface
A household fuse has blown
Replace household fuse or reset
units will not
or a circuit breaker has
circuit breaker.
operate
tripped.
You are not setting the control
Push control knobs in before turning
knobs correctly. to a setting.
Control knob(s)
You are not pushing in before
Push control knob(s) in before turning
will not turn
turning.
to a setting.
Cooking results
The cooktop is not level.
Level cooktop. (See Installation
are not what
Instructions.)
you expected
The recipe has never been
Use only tested recipes from a
tested or is not from a reliable
reliable source.
source.
The pan used is not the type
or size recommended in the
recipe.
Refer to a reliable cookbook for
recommended pan type and size.
Cooking utensil does not fit
the surface unit being used.
Pan should be the same size or
slightly larger than surface unit being
used.
12
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