Whirlpool GGG388LXS Use and Care Guide

Prepared by: WHIRLPOOL CONSUMER CAREPART NO. W10446215 UD-42Service UpdateSecond Half — 2011Technical Education

6Cooking UpdatesStandard Clean Gas Freestanding RangesSurfaceBurnersnotLighngModels: Amana Estate Maytag Roper WhirlpoolAGG222VD*0 TGG222VD*0 MGR5

7Cooking UpdatesWhirlpool Self-Clean Gas Freestanding RangesSelf-Clean Cycle not workingModels:WFG361LV,WFG366LV,WFG371LV,WFG374LV,WFG381LVCode

8Cooking UpdatesAll Cooking Products with Electronic Oven Controls“F9 E0” Error CodeConcern: “F9E0” error code appearing on oven control.Cause:

9Cooking UpdatesGasandElectricFreestandingRangesModels: See Chart on page 10Freestanding ranges w/serial numbers starng with “R” (Code Date: R03

10Cooking UpdatesHinge Kit # Model NumberW10347463 LW P AER5522VA*0 GFE461LV*0 IVP33800 MER7662W*1 RF263

11Cooking UpdatesKitchenAidandJenn-AirInduconCooktopInstallaonOverBuilt-InOvenModels:KICU509X,KICU569X,JIC4430X,JIC4536XIMPORTANT:For

12Cooking UpdatesAllInduconCooktopsModels:IKEA Whirlpool KitchenAid Jenn-AirICI500X GCI3061X KICU500X JIC4430X KICU508X JIC4536X KICU568X

13Cooking UpdatesKitchenAidandWhirlpoolMicrohood(MHC)MicrowaveMicrowaveOvenDoorDiculttoRemoveConcern: Removing oven door dicult because h

14Cooking UpdatesWhirlpoolMicrohood(MHC)MicrowaveF7ErrorCodeModel:GMH5205XV*0An F7 error code means that the magnetron is not operang because

15Cooking UpdatesØ If 120 volts is present and the MW relay 4903 does not close (send the 120 volts to the inverter boards), unplug microwave oven or

- ii -ForwardThe following service update informaon is provided to make you more knowledgeable about the Whirlpool family of major appliances. Servic

16Cooking UpdatesJenn-AirandKitchenAidBuilt-InSingle&ComboMicrowaveOvenMicrowave oven will not pop popcornConcern: Dedicated Microwaves a

17Cooking UpdatesJenn-Air and KitchenAid Freestanding Outdoor GrillsStarngApril2011,KitchenAidwillNOlongerbemarkengandsellingFreestanding

18Cooking Updates Maytag10yearLimitedPartsWarrantyApplianceQualiedModelsComponent ApplianceQualiedModelsComponentMicrowavesMMV5208WMagnetronW

19Cooking UpdatesRemanufacturedElectronicControlsAvailableCG Industries, Ltd. (CGI) will repair your control and have it returned to your attention

20—NOTES—

21Fabric Care Product UpdatesCrosley, Maytag, and Whirlpool Top Load WashersDesign Change/Eliminaon of Counter WeightInial Models:CAW12444XW MVWX500

22Fabric Care Product UpdatesMaytag and Whirlpool Front Load Direct Drive WashersNo Spin or Wet Clothes ComplaintModel Numbers:WFW94HEX*0 WFW95HEX*0WF

23Fabric Care Product UpdatesAmana, Estate, Crosley, Maytag and Whirlpool DryersDrum may not ride on front panel bearing blockModels:IV85001 NGD5100

24Fabric Care Product UpdatesMaytag and Whirlpool Front Load WashersSelector Knob BreaksCustomer Concern:Selector Switch Knob Breaks.Correcon:Order a

25Fabric Care Product UpdatesMaytag and Whirlpool DryersMotor Pulley Comes LooseModel Numbers Serial Number Range M035 -M105MEDB200VQ0 MGDB200VQ0 WED7

- iii -Whirlpool Corporaon, Benton Harbor, MI 49022Table Of Contents Cooking Updates ...

26Fabric Care Product UpdatesMaytag and Whirlpool DryersMotor Pulley Comes Loose (connued) c.) Apply a coang of medium strength thread lock (Thread

27Fabric Care Product UpdatesBelt Drive, Top Load Washers with Lid Strike (AKA VMW)Lid Will Not LockLid Will Not LockOn the top-load washers, if you r

28Fabric Care Product UpdatesWhirlpool Gas and Electric Dryers With LCD DisplaysUser Interface Not Responsive or Displays Error CodesModels:WED97HEXW0

29Fabric Care Product UpdatesAdd the 4-pin connector assembly to P12.Add the 5-pin connector assembly to P03.Route the resistor assemblies through the

30Fabric Care Product UpdatesClassic Direct Drive Top Load WashersSplashing During Wash/Rinse CycleComplaint:Splashing during wash/rinse cycle. Resolu

31Fabric Care Product UpdatesVMW Belt Drive Top Load WashersWasher squeaks/squeals during agitaon or spinComplaint:VMW washer squeaks/squeals during

32Fabric Care Product UpdatesHorizon Next GeneraonSteam Dryers Filling With WaterModels:WED9270XW0, 1, 2 WGD9270XR0, 1 YWED9270XL0, 1, 2WED9270XR0, 1

33Whirlpool Cabrio and Maytag Bravos DryersBeeping Before End-of-CycleComplaint:Nuisance beeping during cycle, or before end-of-cycle, but not at end-

34Fabric Care Product UpdatesWhirlpool and Maytag Top Load HE WashersPoor WashabilityConcern:Increased service call volume from customers concerned wi

35Fabric Care Product UpdatesFront Load Whirlpool Duet & Maytag Maxima LCD Washers & DryersLCD DIAGNOSTIC SOFTWAREDiagnosc Home ScreenError D

- iv - TableOfContents(connued) FabricCareProductUpdates(connued) ...

36Fabric Care Product UpdatesNew Whirlpool Cabrio and Maytag Bravos Dryers New Diagnosc Test ModeConcern:The service technicians are unable to access

37Clean Up UpdatesNew DishwasherGlobal Wash SystemWDT710PAYWDT770PAYWDT790SAYWDT790SLYWDT910SAYWDF530PAYWDF530PLYWDF730PAYWDF750SAY2 ½” Console Models

38Clean Up UpdatesNew DishwasherSkywalker Control BoardFuse Service Check:F8=MotorFuseF9=Small/TriacLoadFuseCheckoperaonofloadsduringServ

39Skywalker Power Pin Peninsula Slots & Connector Box Power Pin Peninsula SlotsImplementedon all Skywalker controlssimi-lar to what was d

40Theory of OperaonWiththe“push”typethermoactuators,theheatsensivesubstanceexpandsandgraduallypushestheplungeroutofthebody(appro

41ProDry™ (w/Fan Assist Operaon) vs. non Fan Assist Modelsrefer to Service Pointer # W10436103Serial Range: F040 start of producon Model Numbers:

42ProDry™ (w/Fan Assist Operaon) vs. non Fan Assist Models Serial Range: F040 start of producon Model Numbers: ® Regi

43aresh™ Dishwasher & Disposal Cleanerrefer to Training Pointer # W10388297Concern:Phosphate-FreeDishwasherDetergentsMayCauseWhiteFilm.Mos

44Concern:TheEZSlideneslocatedonthelowerrackmaybindduetohardwaterdeposits.Soluon:Adropofrinseaidoneachoftheclipswillhelp

451 2 3 4 5 6 7 8 9 10Brand PlatformSub Platform / FuelSeries Feature Feature Size / Key FeatureSize / Key Feature / DerivativeYear ColorW=WHR D=D

1Cooking UpdatesMaytag, KitchenAid & Whirlpool Gas Freestanding Double Oven RangeGas Smell in Upper OvenModels:Maytag KitchenAid WhirlpoolMGT8655X

46— NOTES —

47Refrigeraon UpdatesBroken Ice Chute TabSee Model Number List (on the following pages)The tab on the Ice Chute may breakRepair with Ice Dispenser Ta

48Refrigeraon UpdatesModel Numbers for Broken Ice Chute TabASD2511WRB ED22TQXEN ED2FHGXSB ED2SHAXNB ED5HHAXVBASD2520WRB ED22TQXGN ED2FTGXKQ ED2SHEXMQ

49Refrigeraon UpdatesModel Numbers for Broken Ice Chute TabED5PHEXRB GC5CHAXNB GD5FVAXVA GS5SHAXSA KSBS25IVBLED5PVEXVS GC5SHAXVA GD5LHGXKB GS5SHAXTB

50Refrigeraon UpdatesModel Numbers for Broken Ice Chute TabKSRB25FRBX KSRP25FTBL KSRX25FTBL RS25AQXFNKSRB25FTBX KSRS22KGAL KSRX25FVBL RS25AQXGNKSRB25

51Refrigeraon UpdatesKitchenAid SXS Refrigerator – Ice Cubes in Boom of FreezerModels: KSRJ25FX*00, KSRL25FX*00, KSD2559XEM*00

52Refrigeraon UpdatesKitchenAid & Whirlpool Measured Fill Calibraon ProcedureFrench Door/Double Door and SxS Models:GSS30C6EY*0, GSS30C7EY*0KFXS

53Refrigeraon Updates Exit out of service mode and check the accuracy of the ll. Repeat the process unl the measured ll is accurate. For unde

54Refrigeraon UpdatesTop Mount Refrigerator Door Handles Hing Concern: Refrigerator and Freezer door handles hit when closing the door.Soluon: Remo

55Refrigeraon UpdatesRefrigerator Gasket Seal CheckFYI: Prior to door swing reversal or adjustment, the gasket may become pinched or com-pressed. Con

2Cooking UpdatesMaytag, KitchenAid & Whirlpool Gas Freestanding Double Oven RangeOvennotheangbutCooktopworksModels:Maytag KitchenAid Whirlpo

56Refrigeraon UpdatesMaytag and Whirlpool Door Reversal Kit being shipped with RefrigeratorsModels:Whirlpool Door Reversal

57Refrigeraon UpdatesCrispers and Pans Dicult to Pull Out of RefrigeratorModels:WRT351SFY*0, WRT359SFY*0, WRT1L1TZY*0, WRT311SFY*0, WRT108TFY*0WRT13

58Refrigeraon UpdatesRefrigerator Compartment FreezingModels:Amana Maytag WhirlpoolA1RXNGFY*00 M1TXEGMY*00 WRT108TFY*00A9RXNGFY*00 WRT138TFY*00WRT1L1

59Refrigeraon UpdatesMaytag and Whirlpool New EZ-Connect IceMaker KitModels: M1BXXLZY*0, WRT3L9SZY*0, WRT1L1TZY*0, WRT3L1SZY*0F.Y.I. A new EZ conne

60Refrigeraon Updates In-Door-Ice (IDI) RefrigeratorsThe current In-Door-Ice maker module is being replaced with a new design ice maker. The new ice

61Refrigeraon UpdatesSide by Side RefrigeratorsModel: GC3SHAXVS03 (504 total units)Code Date: Units built between S04027119 – S04027624 (October, 2

62Refrigeraon UpdatesNew Drain Pump for 50# Ice Maker• Larger pump discharge tube• Drain tube going from 3/8” to ½” ID, corrugated tube with molded

63Service Pointer IndexWhirlpool, KitchenAid4317445A Built-In Single and Double Ovens Oven doesn’t work aer Self Clean Cycle 01/11 Whirlpool,

64WhirlpoolW10403266 Duet Front Load Direct Drive Dryers With LCD Displays User Interface Not Responsive or Displays Error Codes 04/11Amana, Es

65BRAND & ID# DESCRIPTION DATE ISSUEDRefrigeraonWhirlpool, MaytagR8178825 26’ SXS Refrigerators New Global Design Plaorm/Locaon of Water

3Cooking UpdatesMaytag, KitchenAid & Whirlpool Freestanding Double Oven RangeLowerOvenDoorcomingoHingesModels:Maytag KitchenAid WhirlpoolMGT

66Delivery and InstallaonBRAND & ID# DESCRIPTION DATE ISSUEDWhirlpool, MaytagW10412831 Top Load Washers Increased service call volume from

67TRAINING EVALUATIONPlease use this page as a reminder to provide us with feedback on today’s meeng. Complete the online evaluaon form, located on

4Cooking UpdatesMaytag, KitchenAid & Whirlpool Freestanding Double Oven RangeEnergySaverMode Models:Maytag KitchenAid WhirlpoolMGT8655X*-0 KGR

5Cooking UpdatesKitchenAidElectricFreestandingDoubleOvenRangeDiagnoscModeforCooktopElementsnotWorkingModels:KERS507XSS,YKERS507XSSConce