If You Need Service Or Assistance
We suggest you follow
these steps:
1. Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
If your refrigerator will not operate:
l
Is the power supply cord plugged into a live
circuit with proper voltage? (See page 4.)
l
Have you checked your home’s main fuses or
crrcuit breaker box?
l
Is the Refrigerator Control ON?
If there is a rattling or jingling noise or
unfamiliar sounds:
l
Is something on top of or behind t,he refrigerator
making noise when the refrigerator is running?
l
New features on your new refrigerator make new
sounds. You may be hearing air flowing from the
fans, timer clicks for the defrosting cycle, or
defrost water draining in the defrost pan.
If your ice maker will not operate:
l
Has the freezer had enough time to get cold?
With a new refrigerator, this might take overnight.
l
Is the signal arm ON., in the down position?
Remember:
Motor running time depends on different things:
number of door openings, amount of food stored,
temperature of the room, setting of the controls.
Your new refrigerator may be larger than your
old one so it has more space to be cooled. It
aIS0
has a regular freezer instead of a frozen food com-
partment. All this means better refrigeration and
may require more running time than your old one.
2. If you need assistance’...
Call Whirlpool Consumer Assistance Center
telephone number. Dial free from anywhere
in the U.S.:
1-800-2531301
and talk with one of our trained consultants. The
consultant can instruct you in how to obtain satis-
factory operation from your appliance or, if service
is necessary, recommend a qualified service
company in your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
l
Is the water valve turned on? Is water getting to
3. If you need service*...
the ice maker?
Whirloool has a nationwide
If there is water in the defrost pan:
l
This is normal in hot, muggy weather. The pan
can even be half full. Make sure the refrigerator is
level so the pan does not overflow.
If the lights do not work:
l
Have you checked your home’s main fuses or
circuit breaker box?
l
Is the power supply cord plugged into a live
circuit with the proper voltage? (See page 4.)
If a bulb is burned out:
l
See instructions for changing light bulbs on
page 9. Use appliance bulbs only.
If the motor seems to run too much:
l
Is the condenser free of dust and lint?
l
On hot days, or if the room is warm, the motor
naturally runs longer.
l
If the door has been opened a lot, or if a large
amount of food has been put in, the motor will
run longer to cool down the interior.
network of authorized
Whirlpools’-’ service com-
panies. Whirlpool service
technicians are trained to
fulfill the product warranty
and provide after-warranty service, anywhere in
the United States. To locate the authorized
Whirlpool service company in your area, call our
Consumer Assistance Center telephone number
(see Step 2) or look in your telephone directory
Yellow Pages under:
APPLIANCES - HOUSEHOLD -
ELECTRICAL APPLIANCES -
MAJOR-SERVICE A REPAIR
MAJOR - REPAIRIND A PARTS
OR
WASMIND YACHNES. DRYERS
A ,RDNERS - SERVICING
WHIRLPOOL APPLIANCES
AUTHORIZED WHIRLPOOL SERVICE
SER",CE COMl?4NIES
XYZ SERVICE CO
123 MAPLE 999-9999
18
(24 pages)
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