Whirlpool ED25DQ Specifications download pdf (Page 22)

If You Need Assistance Or

Service

This section is designed to help you save the cost of a service call. Part 1 of this section outlines

possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you

what to do if you still need assistance or service. When calling our Consumer Assistance Center for help

or calling for service, please provide a detailed description of the problem, your appliance’s complete

model and serial numbers and the purchase date. (See page 2.) This information will help us respond

properly to your request.

1. Before calling for assistance . . .

Performance problems often result from little things you can find and fix without tools of any kind. Please

check the chart below for problems you can fix. It could save you the cost of a service call.

PROBLEM

Your refrigerator

will not operate

Unfamiliar

sounds or a

rattling/jingling

noise

POSSIBLE CAUSE

The power supply cord is not

plugged into a live circuit with

proper voltage.

A household fuse has blown or

circuit breaker tripped.

The Refrigerator Control is not

set correctly.

There is something on top of or

behind the refrigerator.

The sounds are normal.

SOLUTION

Firmly plug power cord into a live circuit

with proper voltage. (See page 5.)

Replace household fuse or reset circuit

breaker.

Set Refrigerator Control to a numbered

setting. (See page 7.)

Remove item from on top of or behind

the refrigerator.

New features on your new refrigerator

make new sounds. (See “Understanding

the sounds you may hear” on page 17.)

There is water in

This is normal in hot, muggy Make sure the refrigerator is level so the

the defrost pan

weather. The pan may even be pan does not overflow.

half full.

The lights do not

A household fuse has blown or

Replace household fuse or reset circuit

work circuit breaker tripped.

breaker.

The power supply cord is not Firmly plug power cord into a live circuit

plugged into a live circuit with

with proper voltage. (See page 5.)

proper voltage.

The bulb is burned out.

Replace bulb. (See page 16.)

The ice maker

The freezer has not had enough

will not operate

Allow the freezer time to get cold-this

time to get cold.

could take overnight.

The signal arm is in the OFF

Push signal arm down to the ON

(up) position.

position. (See page 13.)

The water valve is turned off.

Turn the water valve on.

Water is not getting to the ice

Check the water line for clogs or leaks.

maker.

The motor

The condenser coils are dirty.

Clean the coils (See page 19.)

seems to run too

much

It is hot outside or in the room.

On hot days, or if the room is too warm,

the motor naturally runs longer.

The door has been opened

Open the door as few times as possible.

frequently.

A large amount of food has

The motor will run longer in order to cool

been put in at one time.

down the interior when food is added.

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Whirlpool ED25DQ Specifications Page 22

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