Whirlpool Signature SS25AQXHW00 User Manual download pdf (Page 22)

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Has the ice frozen in the ice bin?

Shake the ice bin to separate cubes. If cubes do not

separate, empty bin and wait 24 hours for ice to restock.

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Has the ice melted around the auger (metal spiral) in

the ice bucket?

Dump the ice cubes and clean the ice bucket completely.

Allow 24 hours for the ice maker to restock. Do not try to

remove the melted ice with a sharp object. You could

damage the ice bucket.

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Is ice stuck in the delivery chute?

Clear the ice from the delivery chute with a plastic

utensil. Do not use anything sharp to remove the ice.

You could cause damage.

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Is there ice in the bucket?

See “The ice maker is not producing ice” earlier in this

section.

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Has the dispenser arm been held in too long?

Release dispenser arm. Ice will stop dispensing when

the arm is held in too long. Wait three minutes for

dispenser motor to reset before using again. (For future

use, take large amounts of ice directly from the ice

maker so that the dispenser arm is not held in too long.)

The water dispenser will not operate properly

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Is the freezer door not closed completely?

Push the door firmly shut. If it will not shut all the way,

see “The doors will not close completely” later in this

section.

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Has the water tank not filled?

The water tank needs to be filled the first time it is used.

Depress the water dispenser bar with a large container

until you draw two or three quarts (1.9 to 2.8 L) of water.

Discard water. (Refer to the “Water and Ice Dispensers”

section for further instructions on filling the water tank.)

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Is the water shut-off valve not turned on or the water

line connected at the source?

Check to be sure the water shut-off valve is turned on

and the water source is connected to the refrigerator.

Refer to the “Connecting the Refrigerator to a Water

Source” section for directions.

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Is the water shut-off valve clogged or incorrectly

installed?

Refer to the “Connecting the Refrigerator to a Water

Source” section. If clogging or installation is not a

problem, call for service or a contact a plumber.

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Is there a kink in the home water source line?

If you find or suspect a kink in the water line, call for

service.

Water or ice is leaking from the dispenser

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Is the glass not being held under the ice dispenser

long enough, causing the ice to spill?

Hold the container under the ice chute for two to three

seconds after releasing the dispenser lever. A small

amount of ice may dispense after the lever is released.

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Is the glass not being held under the water

dispenser long enough, causing water to drip?

Hold the container under the water dispenser two to

three seconds after releasing the dispenser lever. Water

may continue to dispense during this time.

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Is an ice cube stuck in the chute and holding the

trap door open?

Remove the cube.

The dispenser water is not cool enough

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Has the refrigerator been newly installed?

Allow 24 hours for the tank to cool completely.

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Has a large amount of water been recently

dispensed?

Allow 24 hours for the tank to cool completely.

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Has water not been recently dispensed?

The first glass of water may not be cool. Discard the first

glass of water.

The divider between the two compartments is

warm

■ The warmth is probably due to normal operation of the

automatic exterior moisture control. If still concerned,

call for service.

Temperature is too warm

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Are the air vents blocked in either compartment?

This prevents the movement of cold air from the

freezer to the refrigerator.

Remove any objects from in front of the air vents. Refer

to the “Ensuring Proper Air Circulation” section for the

location of air vents.

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Are the door(s) opened often?

Be aware that the refrigerator will warm when this

occurs. In order to keep the refrigerator cool, try to get

everything you need out of the refrigerator at once, keep

food organized so it is easy to find, and close the door as

soon as the food is removed.

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Has a large amount of food just been added to the

refrigerator or freezer?

Adding a large amount of food warms the refrigerator. It

can take several hours for the refrigerator to return to the

normal temperature.

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Are the controls set correctly for the surrounding

conditions?

Refer to the “Setting the Controls” section.

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Whirlpool Signature SS25AQXHW00 User Manual Page 22

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