Whirlpool WTW7800XL2 Troubleshooting Guide download pdf (Page 3)

NECÈIP3EGAPW10338694A.ONTRAP

W10338694A

FOR SERVICE TECHNICIAN ONLY – D O NOT REMOVE OR DESTROY POURLETECHNICIEN SEULEMENT – NE PAS ENLEVERNIDÉTRUIRE

NOTE: Pressing SOIL LEVEL, SPIN SPEED,WATER

LEVELorLOAD SIZE, andWASH/RINSETEMPwillcause

allindicatorsabove thesebuttonstotoggleon(oroff)at

one time. For Eco models, pressing the POWER button

will exit the test.

If any of the following occur during preceding steps, see

TEST #4, page 5:

✔

None of the indicators light up

✔

No beep sound is heard

✔

Some buttons do not light indicators

DEACTIVATION OF DIAGNOSTIC TEST MODE

Press the STOP, PAUSE/CANCEL, or POWER button

at any time to exit Automatic, Manual, or Console &

Indicators diagnostic test modes. NOTE: For Eco models,

only the POWER button is available to exit the test modes.

DISPLAY FAULT/ERROR CODES

Display

(Saved

ode)

EXPLANATION AND

RECOMMENDED PROCEDURE

Long Fill

LF flashes whenthewaterleveldoesnot

change foraperiodoftimeORwateris

present butcontrol does not detect thewater

levelchanging.

➔

Is water supply connectedandturnedon?

➔

Arehosescreensplugged?

➔

Is water siphoning out of the drain hose?

Check for proper drainhoseinstallation.

➔

Is thepressure hoseconnection from the

tub to the machine/motor control pinched,

kinked, plugged, or leaking air?

➔ SeeTEST#2,page4.

Long Drain

Ld flashes whenthewaterleveldoesnot

change after the drain pump is on.

➔

Is thedrain hoseorthedrain pump clogged?

➔

Is the drainhoseheight greater than 96"?

➔

Is thepressure hoseconnection from the

tub to the machine/motor control pinched,

kinked, plugged, or leaking air?

➔

Is thepumprunning? If not, see TEST #7,

page6.

(none)

Unbalanced Load

uL is displayedwhenthemachine/motor

control detectsanoff-balanceload,andis

steady on whilethewasherrunsamini-cycle

to rebalancetheload.

➔

Display clearsifmini-cyclesuccessfully

rebalanced theload.

➔

If themini-cycleisunsuccessful, uL will

flash until the lid is opened,allowing the

customer to view and redistribute theload.

Overloaded

oL flashes when the machine/motor control

detects a load size that exceeds the

washer’s capacity OR basket cannot

disengage. This may signify:

➔

Load size exceeds washer capacity.Remove

excess laundry,thenrestart cycle.

➔

Mechanicalfriction on drive mechanism,

not allowing the basket to disengage.

Display

(Saved

ode)

EXPLANATION AND

RECOMMENDED PROCEDURE

Suds Detection

Sd is displayedwhenthemachine/motor

control, by analyzing drag on the basket,

detectsasuds-lockcondition, and is steady on

while thecontrol then runs a mini cleanout

cycle. If the cleanout cycle is unable to correct

theover-sudsing problem, the cycle ends and

Sd flashes in the display. This may signify:

➔

Loadisbunchedortwistedaround agitator.

➔

Excessive detergentusage.

➔

Basket cannot engage during drain step.

➔

Mechanicalfriction on drive mechanism,

not allowing basket to engage.

Open/Close Lid

lid flasheswhen thefollowing conditions

occur:

➔

Userpresses START with lid open.

➔

serpressesSTARTafter2consecutive

machine cycles without opening lid.

➔

The machine/motor control cannot detect the

lid switch opening and closing properly.

➔

SeeTEST#8,page6.

(none)

Pump Out(lid opened)

Po flasheswhen drain pump begins pumping

out water fromtubuponactivation by the

lid having been left open for more than 10

minutes.

➔ Close lid to stop drainpump.

(none)

Hot, Cold Reversed

HC flasheswhen the hot and cold inlethoses

arereversed.

➔ Make sureinlet hoses are connected

correctly.

➔ If hosesareinstalledproperly, Automatic

Temperature Control maybestuck in low

resistance range. SeeTest #5, page 5.

LidLockFailure

dL flashesifthefollowing conditions occur:

➔

Lidisnotclosed completely due to

interference.

➔

Check for lock interference with lid or lock

bezel.

➔

Washmedia buildup is preventing thelock

bolt from extending.

➔

Machine/motorcontrol detectsopenlid

switch whenattempting to lock.

➔

Machine/motor control cannot determine if

lidlock is in a locked state.

➔

SeeTEST#8,page6.

LidUnlockFailure

dU flashesifthefollowing conditions occur:

➔

Excessive forceonlidispreventing lock bolt

from retracting.

➔

Washmediabuildupispreventing lock bolt

from retracting.

➔

Machine/motor control cannot determine if

lid lock is in an unlocked state.

➔

SeeTEST#8,page6.

Display

(Saved

ode)

EXPLANATION AND

RECOMMENDED PROCEDURE

Pressure Signal Out-of-Range

F then 1 flasheswhen thecontrol detectsan

outofrange pressure signal.

➔

Check pressure hose connection from tub

to machine/motorcontrol.Ishosepinched,

kinked,plugged, or leaking air?

➔

If F then 1 repeats numerous times after

POWER is pressed and the pressure hose

connection is not pinched or kinked,

replace the machine/motor control.

Keypad/User Interface Failure

F then 2 flashes whenin:

➔

Diagnostic Test modeifastuck keyis

detected.

➔

Standbymodeifthere is a user interface

mismatch.

➔

SeeTEST#4,page5.

ATCThermistorOpen/Short

F then 40 flasheswhen the ATC Thermistor is

detected to be open or shorted.

➔

See TEST #5, page 5.

Motor RPS Thermistor Open/Short

F then 41 flasheswhen the motor rotor

position sensor (RPS) thermistorisdetectedto

be open or shorted.

➔

See TEST #3, page 4.

NOTE: This errorcodeisonly displayed when

viewing savedfault codes.

➔ See Diagnostic Test, page 1, for accessing

saved fault codes.

Motor Stalled

F then 50 flasheswhen the motor rotor

position sensor (RPS) sensesnorotation.

➔

Does basket turn freely? If not, make sure

bottomshipping packhasbeenremoved.

Determine cause of friction.

➔

If basket turnsfreely, seeTEST#3,page4.

Motor RPS Failure

F then 51 flasheswhen thereisamotor rotor

positionsensor (RPS)failure or lower harness

problem.

➔

See TEST #3, page 4.

Motor Stop Failure

F then 52 flasheswhen the motor rotor position

sensor (RPS) senses rotation afterStop

command.

➔

See TEST #3, page 4.

5. Press buttonstoverify function.Indicatorswilltoggleon

(or off) and beep tone will sound when buttons are pressed.

Motor ControlOvertemp

F then 53 flasheswhen themachine/motor

control detects high temperatureforthe motor

module.

➔

Does basket turn freely?Ifnot, determine

causeoffriction.

➔

If basket turnsfreely, seeTEST#3,page 4.

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Whirlpool WTW7800XL2 Troubleshooting Guide Page 3

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