Whirlpool WHP1500S User Manual download pdf (Page 64)

Scenario Three

The customer has a new microwave oven that the IHSP has not yet been trained •

on.

It is not programming the way the old one did, nor does it seem to be cooking as •

fast.

Scenario Three

Ask the customer to program the microwave to get an idea of how it’s supposed to •

be programmed.

Ask to check the Use & Care guide, while the customer is programming it to con-•

rm it’s being done correctly.

Check the Tech Sheet.•

Call the Tech-Line, if necessary.•

NEVER tell the customer that “I haven’t been trained on this and I don’t know what •

to do with it”.

Scenario Four

The product is not performing to the customer’s expectations, but is actually a re-•

sult of the environment.

KitchenAid stainless steel dishwasher is lming badly, due to the customer’s hard •

water.

In addition, the customer refuses to use rinse agent, because he never used it in •

his old dishwasher.

Scenario Four

Demonstrate the hard water condition with water hardness test strips. •

Explain to the customer that this dishwasher uses much less water than their previ-•

ous one and under these conditions could benet from a product like Glass Magic

or Lemishine.

Also explain to the customer that these dishwashers are designed to use a Rinse •

Agent for proper operation

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Whirlpool WHP1500S User Manual Page 64