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Scenario Five
The refrigerator is not cooling properly and needs an electronic control that is on •
backorder.
The IHSP has to order parts and the customer is not happy.•
The refrigerator is only a month old.•
If you can’t x this today, I want it replaced.•
Scenario Five
Contact the CXC to try to get the part from other sources.•
Exparts can sometimes nd parts or may even have some available to get the re-•
frigerator back in operation more quickly than an exchange.
Check with the Tech-Line to see if there’s something that can be done to get the •
refrigerator back into operation while waiting for the part.
Call your ofce or Parts Distributor to see if they can help out.•
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