20
TROUBLESHOOTING
Problem Cause Solution
The product is not dispen-
sed.
• The tank is empty.
• The water tank is not fully
seated.
• The ducts are blocked with
lime scale.
• The pump is defective.
• Fill the tank.
• Seat the tank properly.
• Perform descaling (see
page 10).
• Contact your local dealer.
The coffee is not hot enough. • Cups are cold.
• The heating system is de-
fective.
• Preheat the cups.
• Contact your local dealer.
The pump is too noisy. • The water tank is not fully
seated.
• The pump is defective.
• Seat the tank properly.
• Contact your local dealer.
A few drops come out of the
dispenser, especially when
the machine is warming up.
• This is not a defect. • It is normal for a few drops
to come out, this is not a
defect.
Coffee tastes sour. • The appliance was not
properly rinsed after de-
scaling.
• Rinse the appliance again.
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