Whirlpool ST14CKXKQ00 User Manual download pdf (Page 14)

TROUBLESHOOTING

Try the solutions suggested here first in order to avoid the

cost of an unnecessary service call.

Your refrigerator will not operate

■ Is the power supply cord unplugged? Plug into a grounded

3 prong outlet.

■ Has a household fuse or circuit breaker tripped? Replace

the fuse or reset the circuit.

■ Is the Refrigerator Control turned to the OFF position?

Refer to the “Using the Control(s)” section.

■ Is the refrigerator defrosting? Recheck to see whether the

refrigerator is operating in 30 minutes. Your refrigerator will

regularly run an automatic defrost cycle.

The lights do not work

■ Is the power supply cord unplugged? Plug into a grounded

3 prong outlet.

■ Is a light bulb loose in the socket? Turn the refrigerator

control to OFF. Disconnect the refrigerator from the electrical

supply. Gently remove the bulb and reinsert. Then reconnect

the refrigerator to the electrical supply and reset the

refrigerator control.

■ Has a light bulb burned out? Replace with an appliance

bulb of the same wattage, size, and shape. See the

“Changing the Light Bulb(s)” or “Change the Light Bulb”

section.

There is water in the defrost drain pan

■ Is the refrigerator defrosting? The water will evaporate. It is

normal for water to drip into the defrost pan.

■ Is it more humid than normal? Expect that the water in the

defrost pan will take longer to evaporate. This is normal when

it is hot or humid.

The motor seems to run too much

■ Is the room temperature hotter than normal? Expect the

motor to run longer under warm conditions. At normal room

temperatures, expect your motor to run about 40% to 80% of

the time. Under warmer conditions, expect it to run even

more of the time.

■ Has a large amount of food just been added to the

refrigerator? Adding a large amount of food warms the

refrigerator. It is normal for the motor to run longer in order to

cool the refrigerator back down. See the “Refrigerator

Features” section.

■ Are the doors opened often? Expect the motor to run longer

when this occurs. In order to conserve energy, try to get

everything you need out of the refrigerator at once, keep food

organized so it is easy to find, and close the door as soon as

the food is removed.

■ Is the control set correctly for the surrounding

conditions? Refer to the “Using the Control(s)” section.

■ Are the doors closed completely? Push the doors firmly

shut. If they will not shut all the way, see “The doors will not

close completely” later in this section.

■ Are the condenser coils dirty? This prevents air transfer and

makes the motor work harder. Clean the condenser coils.

Refer to the “Cleaning” section.

NOTE: Your new refrigerator will run longer than your old one due

to its high-efficiency motor.

The refrigerator seems to make too much noise

■ The sounds may be normal for your refrigerator. Refer to

the “Normal Sounds” section.

The ice maker is not producing ice (on some models)

■ Is the freezer temperature cold enough to produce ice?

Wait 24 hours after hookup for ice production. See the “Using

the Control(s)” section.

■ Is the wire shutoff arm in the OFF (arm up) position?

Lower the wire shutoff arm to the ON (arm down) position.

See the “Ice Maker” section.

■ Is the water line shutoff valve to the refrigerator turned

on? Turn on the water valve. See the “Water Supply

Connection” section.

■ Is an ice cube jammed in the ejector arm? Remove the ice

from the ejector arm with a plastic utensil. Refer to the “Ice

Maker” section.

■ Does the ice maker mold have water in it or has no ice

been produced? Check to see that your refrigerator has

been connected to your home water supply and the supply

shutoff valve is turned on. Refer to the “Water Supply

Connection” section.

NOTE: If not due to any of the above, there may be a problem

with the water line. Call for service.

The ice maker is producing too little ice (on some models)

■ Has the ice maker just been installed? Wait 72 hours for full

ice production to begin. Once your refrigerator is cooled

down, the ice maker should begin producing 70 to 120 cubes

every 24 hours.

■ Has a large amount of ice just been removed? Allow

24 hours for ice maker to produce more ice.

■ Is the control set correctly? Refer to the “Using the

Control(s)” section.

■ Is the water shutoff valve turned completely on? Turn

valve on fully. Refer to the “Water Supply Connection”

section.

■ Is there a water filter installed on the refrigerator? This

filter may be clogged or installed incorrectly. First, check the

filter installation instructions to ensure that the filter was

installed correctly and is not clogged. If installation or

clogging is not a problem, call a technician or other qualified

person.

■ Is a reverse osmosis water filtration system connected to

your cold water supply? See “Water Supply Requirements.”

Off-taste or gray color in the ice (on some models)

■ Are the plumbing connections new, causing discolored or

off-flavored ice? Discard the first few batches of ice.

■ Have the ice cubes been stored for too long? Throw away

old ice and make a new supply.

■ Has food in the refrigerator been wrapped properly? Refer

to the “Refrigerator Features” section.

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Whirlpool ST14CKXKQ00 User Manual Page 14

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