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FirstService Residential
INDUSTRY-LEADING SERVICES PROTECT YOUR HOME AND INVESTMENT
At FirstService Residential British Columbia, we are recognized for our outstanding property management
services, but that’s just the beginning. We know that your property is the place where you live, as well as
your largest financial investment. As a result, we provide you with the industry’s best resources and tools,
from sophisticated technology solutions that improve operating efficiencies, to tailored programs and
personalized service that maximize your investment and your quality of life.
PROFESSIONAL PROPERTY MANAGEMENT WITH A PERSONAL TOUCH
Our expertise in managing diverse properties in and around Metro Vancouver has kept us flexible and fully
responsive to the changing dynamics of the industry. Our full-service property management solution, industry
expertise, value-added services and trusted relationships have made us the property management leader.
But we believe that our relentless drive for excellence and attentive customer-driven service is what truly sets
us apart.
Contact us:
Suite 600 – 777 Hornby Street
Vancouver, B.C. V6Z 1S4
Phone: 604-683-8900
After hour emergencies only: 604-659-2931
Fax: 604-689-4829
www.fsresidential.com
www.homeinformationpackages.com | Login ID: xxxxxxxx | Password: xxxx-xxxx-xxxx
Rolston Homeowner Manual E.& O.E.
Page 7
- Homeowner Guide 1
- Log In Now 4
- CONTENTS 6
- Important Contacts 10
- EMERGENCY CONTACTS 11
- COMMUNITY CONTACTS 11
- FirstService Residential 12
- What to Do In Case Of Fire 13
- FIRE PREVENTION 14
- SMOKE DETECTORS 14
- PORTABLE FIRE EXTINGUISHERS 14
- Class A 15
- Class B 15
- Class C 15
- Class D 15
- USE THE P.A.S.S. WORD 16
- Emergency Preparedness 17
- GET A KIT 18
- IN AN EMERGENCY 18
- INTRODUCTION TO MY HOME 20
- About The Rolston 22
- Rize Quality 23
- RIZE WARRANTY PROTECTION: 24
- My Amenities 25
- Fitness Room 26
- Outdoor Patios 26
- Building Access and Security 27
- Frequently Asked Questions 28
- Strata Living 29
- THE STRATA CORPORATION 30
- THE STRATA COUNCIL 31
- Resolving Complaints 34
- Property Manager 35
- WARRANTY 36
- My Home Warranty 38
- LIMITATIONS & EXCLUSIONS 39
- YOUR RESPONSIBILTIES 39
- EMERGENCY ISSUES 40
- OTHER ISSUES 41
- SERVICE REQUEST PROCESS 42
- Warranty Claim Request 43
- Types of Warranties 44
- AVOIDING PROBLEMS 45
- MY HOME 46
- Dishwasher 48
- Over-the-Range Microwave 48
- Refrigerator 48
- Appliances 49
- GFCI Breaker/Outlet 50
- Security System 50
- Wall Timer 50
- Baseboard Heater 51
- Exhaust Fan 51
- Thermostat 51
- Countertops - Quartz 52
- Flooring - Laminate 52
- Flooring - Tile 52
- Wall Tile 52
- Operating My Home Systems 55
- PROTECTING MY INVESTMENT 57
- New Home Maintenance Guide 59
- TABLE OF CONTENTS 60
- Microwave with Hood Fan 61
- Oven / Range 61
- Washer/Dryer 62
- Circuit Breaker 63
- Interior Lighting 64
- Outlets and Switches 64
- Smoke Detectors 65
- Exhaust Fans 66
- Backsplash and Wall Tiles 67
- Cabinets 67
- Countertops 67
- Doors and Hardware 68
- Flooring 69
- Interior Paint 71
- Window Coverings 71
- Clogged Drains 73
- Fixtures 74
- Toilets 74
- Water Conservation 75
- Water Lines 76
- Caulking 77
- Ceilings 77
- Condensation 77
- Drywall 77
- Expansion and Contraction 78
- Interior Walls 78
- Settlement 80
- Once a Month 81
- ADDRESS BOOK 83
- Around My Neighbourhood 85
- My Home Contacts 86
- Consultants List 89
- SUPPORT 91
- My Online Homeowner Portal 93
- DOCUMENTS 94
- WHAT’S HAPPENING 94
- MAINTENANCE LIST 94
- NEIGHBORHOOD 94
- REMINDERS 95
- Homeowner Guide FAQs 97
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