Whirlpool WOS97ES0ES Use and Care Manual download pdf (Page 12)

PROBLEM SOLVER

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer

to the warranty page in this manual and scan the code there with your mobile device, or visit http://www.whirlpool.com/product_help.

In Canada, visit http://www.whirlpool.ca.

In the U.S.A.:

Whirlpool Brand Home Appliances

Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

In Canada:

Whirlpool Brand Home Appliances

Customer eXperience Centre

200 - 6750 Century Ave.

Mississauga, Ontario L5N 0B7

Please include a daytime phone number in your correspondence.

Problem Possible Causes and/or Solutions

Nothing will operate

Oven isn’t wired properly - See the Installation Instructions.

Household fuse is blown, or a circuit breaker is tripped - Replace the fuse or reset the circuit breaker.

If the problem continues, call an electrician.

Oven will not operate

Delay Start is set - See the “Cook Time” section

Control Lock is on - Press and hold START for 3 seconds to unlock.

Electronic oven control set incorrectly - See the “Electronic Oven Controls” section.

Sabbath Mode is set - See the “Sabbath Mode” section.

On double oven models, one oven is self-cleaning - When one oven is self-cleaning, the other

oven cannot be set or turned on.

Oven temperature

too high or too low

Oven temperature needs adjustment - See “Oven Temperature Control” in the “Electronic

Oven Controls” section.

Display shows

messages

Power failure (display shows ﬂashing time) - Press CANCEL to clear the display. On some models,

reset the clock if needed. See the “Settings/Clock” keypad feature in the “Feature Guide” section.

Error code (display shows letter followed by number) - Press CANCEL to clear the display. See

“Control Display” in the “Electronic Oven Controls” section. If it reappears, call for service. See the

“Warranty” section for contact information.

Clean cycle did not

work on all spills

Several cooking cycles between Clean cycles or spills on oven walls and doors - Run additional

Clean cycles. The affresh

Kitchen and Appliance Cleaner can be used for stubborn soils. See the

“Accessories” and “Self-Cleaning Cycle” sections for more information.

Warm air coming

from oven vent

Warm air coming from the oven vent is normal. During a self-clean cycle, the air stream is increased.

The cooling fan may operate both during an oven’s cycle and after the cycle has ended, causing warm

air to exit from the oven vent.

Convection fan runs

during Bake function

It is normal for the convection fan and element to operate during Bake mode to enhance performance

and heat distribution.

Long preheat times

Not all cycles require preheating. See cycle instructions for preheat recommendations. Most cycles

preheat to 350°F (177°C) in 12 to 17 minutes. Higher temperatures will take more time. Removing

unused oven racks prior to preheating can help reduce preheat time.

Self-Cleaning cycle

will not operate

The oven door is open - Close the oven door all the way.

The function has not been entered - See the “Self-Cleaning Cycle” section.

A Timed Self-Clean cycle has been set - See the “Self-Cleaning Cycle” section.

A Cook Time has been set - See the “Cook Time” section.

On double oven models, one oven is self-cleaning - When one oven is self-cleaning, the other

oven cannot be set to self-clean.

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Whirlpool WOS97ES0ES Use and Care Manual Page 12

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