Whirlpool WHES45 Troubleshooting Guide download pdf (Page 26)

Troubleshooting Guide

Need help troubleshooting? Call 1--866--986 --3223, Monday -- Friday, 8 am to 9 pm, EST.

Tools Needed For Most Repairs: 5/16 Hex Driver, Phillips Screwdriver, Needle---nose Pliers

PROBLEM CAUSE SOLUTION

No Soft Water

1. No salt in the storage tank. a. Refill with salt.

b. UseRechargefeature.

2. Soften er not plugged into a “live” outlet. c. Plug into an outlet that is continuously “live”.

No Soft Water, Timer

Display Blank

1. Transformer un plugged at wall outlet, or power cable

disconnected from back of electronic board, transformer

defective.

a. Check f or loss of power and correct. Reset electronic controls

andusetheRechargefeature.

2. Fuse blown, circuit breaker popped, or circuit switched off.

(See “Power Outage Memory” section).

a. Replace fuse, reset circuit breaker, or switch circuit on and use

theRechargefeature.

3. E lectronic control board defective. a. Replace Electronic Control Board (PWA). *

No Soft Water, Salt Level

1. Salt in storage tank bridged. a. Referto“BreakingaSaltBridge”sectiontobreak.

Not Dropping

2. Manual bypass valve(s) in bypass position. a. Move stem in single valve bypass to service.

No Soft Water, Salt

Stora

eTankFullOf

1. Dirty, plugged or damaged nozzle & venturi. a. Take apart, clean and inspect nozzle and venturi, see

“Cleaning the Nozzle and Venturi” section.

Water

2. Valve drain hose plugged. a. Hose mu st not have any kinks, sharp bends or an y water flow

blockage, see “Valve Drain Requirements” section.

3. Low or high system water pressure (low pressure may disrupt

brine draw during recharge, high pressures may cause inner

valve parts failure).

a. If pressure is low, increase well pump output to a minimum 20

psi. Add a pressure reducing valve in the supply pipe to the

softener, if daytime pressure is over 100 psi. Contact a licensed

plumber.

4. Brine valve float dirty or defective. a. Clean or replace Brine Valve Float assembly. *

5. Leak between valve and resin tank assembly. a. Replace o---rings between resin tank and valve. See water

softener components.

Water Hard Sometimes

1. Time setting wrong. a. Check and change time setting.

2. Incorrect water hardness setting. a. Refer to “Set Water Hardness Number” section to set correctly.

3. Incorrect model code programmed. a. Refer to “Program The Water Softener” section to set correctly.

4. Hot water being used when softener is regenerating. a. Avoid using hot water while the softener is regenerating as the

water heater will fill with hard water.

5. Possible increase in water hardness. a. Test the raw water for hardness and iron and program the

water softener accordingly, see “Set Water Hardness Number”

section to set.

6. Leaking faucet or toilet valve. Excessive water usage. a. A small leak will waste hundreds of gallons of water in a few

days. Fix all leaks and always fully close faucets.

Iron In Water

1. Cl ear water iron in water supply. a. Test the raw water for hardness and iron and program the

water softener accordingly see “Set W ater Hardness Number”

section to set.

2. Iron in soft water. a. Cl ean resin bed with Resin Bed Cleaner. Follow instructions on

package.

3. Bacterial or organic bound iron. a. Cannot be treated by water softener.

Motor Stalled Or Clicking

1. Motor defective or inner valve defect causing high torque on

motor.

a. Replace rotor/seal kit.*

b. Replace motor & switch. See water softener components.

ErrorCodeE1,E3,orE4

ears

1. Wiring Harness or Connection to Position Switch. a. Replace wiring harness or connection to position switch. See

water softener components.

2. Switch. a. Replace switch. See water softener components.

3. Valve Defect Causing High Torque. a. Replace rotor/seal kit.*

4. Motor Inoperative. a. Replace motor. *

Error Code E 5 appears

1. E lectronic Control. a. Replace Electronic Control Board (PWA). *

Assistance from customer service may be needed with the following problems and solutions.

PROBLEM CAUSE SOLUTION

Water Running To The

Drain(WhileUnitIsInThe

Soft Water Cycle)

1. Inner valve defect causing leak. a. Replace seals and rotor.

ResinInHousehold

Plumbing, Resin Tank

Leaking

1. Crack in distributor or riser tube. a. Replace distributor or riser tube.

Salt Storage Tank Leaking

1. Crack in brine tank. a. Repl ace salt storage tank.

* Instructions included.

Procedure for removing error code from faceplate:

1. Unplug transformer from outlet.

2. Correct defect.

3. Plug in transformer.

4. Wait for 6 minutes. The error code will return if the defect was not corrected.

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Whirlpool WHES45 Troubleshooting Guide Page 26

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